Return Policy

Return and Refund Declaration

14 days return or refund guarantee

Every order from Ivetsupply has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.

Situations When We Refund

Product issues

We are committed to providing you with high-quality items. However, if the product you received does not match the product you ordered, or the product has some quality problems. If you want to return or replace the product due to a product problem, please contact the customer service staff in time and provide videos or photos of the product problem. We will process the refund or exchange request within 14 working days after inspecting the product.

Item out of stock

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

PayPal Issues

If your PayPal account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within 14 business days, we will automatically refund the order.

Return Process

Please include the following information in the return package :

① Order number and product SKU of the item(s) you want to return.

② Shipping label (outside the package).

③ Reasons for return.

Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.

We will refund you after we have received your package and inspected it.

Return Announcement

① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on related products that are in close contact with the body (such as medical treatment, etc.)

② Please contact us no later than 14 days after you have received your order.

③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

⑤ Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.

⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. Ivetsupply.com reserves the right to a final decision on the interpretation of these return policies.

Note:

① We will do as much as we can in the outside package, however there are lots of uncertainties during the shipping, so when you receive the package, make sure to open it and check if everthing inside is in good condition. If not, please don't sign it and make a claim with the shipping company immediately, at the same time, inform us about the situation, we will assist you for the claim with our shipping agent.

② All return requests must be contacted by our customer service before shipping to our returned address. You return the item to our returned address without our permission. We will not accept your refund request.