Shipping Policy
Where We Ship To?
We ship our products to almost all the countries in the world and we offer standard shipping for most of them.
How much is the shipping?
We provide the free shipping over $49. If your order amount is less than $49, we will charge $9.9 as shipping cost.
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
What are the shipping methods and delivery times?
Shipping Methods:
Our shipping methods contains: DHL, UPS, EMS, TNT, FedEx and China Post as well as sea shipping.
1. For ordinary items, we will ship by DHL, UPS, EMS, TNT, FedEx and China Post. the processing time is 1-3 business day, estimated delivery time will be 6-15 business days to US, UK, AU, CA and DE; to other country, it will take 10-25 business days.
2. Products that are oversized or weigh more than 200 kilograms, we will ship by sea shipping, the processing time is 7-10 business day and delivery time 50-60 business days.
Note: We will choose the optimal shipping method according to the size and weight. If you need it urgently, you can contact us by email after placing the order, and we will expedite processing for you.
Can I specify a specific shipping method?
No, we will choose a suitable express company for transportation according to the weight and size of the product. If you need it urgently, you can contact us by email after placing the order, and we will expedite processing for you.
Steps of processing an order
Once order has been made from Ivetsupply it will take 1-3 business days to process. (Except sales peak season, heavy demand maybe makes some delay)
Step 1: Order confirmed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (0-1 business days)
Step 3: Package carried to Courier or Express Center (1 day)
Step 4: Order processed by post to your destination.
How to modify my personal information after ordering?
Please contact us asap once you find your personal inforamtion is not correct. Normally the information can only be modified before the package is shipped.
How Can I Track My Order?
We send an email with a tracking number as soon as your package ships, just enter your tracking number on the order tracking page at the bottom of our website and you can check its progress at any time.
How much is the tax and how do I pay it?
Express like DHL or Fedex will contact you to pay for tax before delivering and you just need to do according to their instructions. If you expect to know how much taxes you need to pay before ordering, it will be better to check with local post office or customs for import policy of your country before ordering.
Who need an EORI and EIN?
If you are a company who imports goods into the European Union (EU), you must provide with an EORI number. This number is valid throughout the EU. It is used as a common reference number for interactions with the customs authorities in any Member States as the below.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
US businesses need to provide an EIN that is required by international carrier like Fedex.