If the phone can not be connected for the moment?
Q: Is it impossible to make a call with cellphone?
A:1. Check if the phone number is correct
2. If you do not open an international call service, you may not be able to connect.
Q: The phone can get through, but no one answers it.
A:1. In this case, our customer service may not be online. Please follow the instruction to leave us a message and we will reply to you by email or telephone as soon as possible.
2. Except for telephone call, you can also send an email or leave a message at the contact us page. We will contact you soon once we recieve your message.
E-mail: [email protected]
Email---One-to-one communication would benefit a quicker answer for emails you sent.You can send an email to [email protected]. regarding what you need, which will be replied within 12 hours, 48 hours on weekends.
Phone call: +86-023-68438829
(If the phone can get through, but no one answers it. In this case, our customer service may not be online.You can leave us a message and we will contact you soon once we recieve your message.)
Factory and Customer Service Department:
No.27-2, 3st Building, Neo-China Top City, Yuanjiagang, Jiulongpo District, Chongqing, China (This is not a returning address)